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Problem to Solution
Problem: Struggling to keep good people — and keep them engaged long term?
You’ve tried vendor swaps, templated SOPs, and quick fixes. Yet service is inconsistent, callbacks are rising, and audits are painful.
Improved Employee Retention and Engagement
Solution: We help you build a long-term workforce system — not just training. From structured 10-90-180 day onboarding, to 2- and 5-year development paths, we design programs that stabilize technicians, improve service consistency, and intentionally develop your next leaders. We embed performance, accountability, and audit readiness into how your people work — while helping you identify, build, and pressure-test future leadership.
Client Retention and Team Performance
Solution: We build retention and performance into everyday operations—not just crisis moments. We align vision, priorities, and goals, install clear communication and ownership-based accountability, and run structured one-on-ones and team huddles. With two-way performance reviews tied to SMART goals and a culture of clarity and connection, your team executes confidently—and clients stay.
Staff Training and Onboarding
Audit Readiness and Compliance
Solution: We embed audit readiness into daily operations—not just during audit week. Through compliance-focused service ticket reviews and site assessments, we identify gaps, risks, and training needs. Then we deliver your customized SQS Audit Readiness Playbook, featuring clear documentation standards, real-world technician coaching, and service manager support. With recurring reviews, your sites stay inspection-ready—year-round, without the scramble.
Revenue Growth and Service Quality
Solution: We tie growth directly to service excellence—not volume. We elevate service ticket quality, build technician capability, and strengthen client communication so that every visit drives retention, referrals, and revenue confidence. With clear KPIs, field-level coaching, and a consistent standard of execution, your team delivers value clients feel—and pay for—creating sustainable growth without the reactive chaos.
Solution: We integrate training and onboarding into daily operations—not once-and-done sessions. We build role-based skills, audit service tickets for gaps, and deliver your SQS Training & Onboarding Playbook, including a Day-1/30/60/90 roadmap, ride-along checklists, teach-backs, risk-based IPM modules, and documentation standards. Managers get a simple coaching cadence, performance rubrics, and quality dashboards; techs get a clear expert path without needing to become managers.