Consultation
Our client retention and service management consulting services are designed to deliver strong business results by providing actionable insights and strategies for sustainable client retention and service excellence. We work with your team to create customized solutions that enhance customer satisfaction and improve operational efficiency. By applying industry best practices, we help optimize processes and align your service management with your business goals. Our focus on continuous improvement ensures your clients receive top-notch service, boosting loyalty and supporting long-term growth and success.
Proven Expertise in Client Retention
Successfully helped companies improve client retention rates from the low 60% range to the low 90% range over the last 15 years through targeted strategies and hands-on support.
Comprehensive Understanding of Service Needs
Possess deep expertise in the necessity for technicians and service management teams to consistently prioritize and deliver ongoing service excellence.
Flexible Consulting Options
Offer hourly or daily consulting services tailored to help businesses enhance their client retention strategies effectively.
Trend Analysis and Process Improvement
Conduct thorough reviews of service tickets, coaching rides, and call-back services to identify patterns and actionable trends for improvement.
Technician Performance Scorecards
​Develop customized scorecards for technicians, incorporating key metrics such as Net Promoter Score (NPS), service tickets, call-backs, and more, to drive accountability and performance.
Courtesy vs. Call-Back Service Analysis
Utilize the concept of courtesy versus call-back services to provide a deeper understanding of their individual contributions to overall service value.
